Welcome Liaison - Hotel del Coronado, A Curio Collection by Hilton (Finance)
The iconic Hotel del Coronadois looking for a Welcome Liaison to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.
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Classification: Full-Time
Shift: Various - must be available to weekdays, weekends, and holidays.
Pay Rate: The pay rate for this role is $18.50 and is based on applicable and specialized experience and location.
What will I be doing?
The Welcome Liaison reports to the Parking Manager and is the first point of interaction for a majority of guests as they arrive on the resort property. This individual represents the hotel in a warm, enthusiastic, and courteous manner as they welcome arriving guests and greet departing guests. Because of this responsibility, this individual thrives on providing exceptional service to hundreds of people per day
- Maintains an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes
- Reports any damage or malfunctions of parking equipment immediately to their supervisor or manager
- Advises their supervisor or manager when assistance is needed at parking areas of the resort
- Deploys and stores signage when required
- Works in unison with other Welcome Liaisons to ensure a consistent rotation through the assigned Welcome Liaison post up locations
What are we looking for?
- Minimum Years of Experience: 1 year of hospitality or customer service related experience
• Ability to communicate effectively (verbal and writing) in English.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
• Ability to read English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Considerable knowledge and ability to communicate clear directions to nearby local attractions and hotel facilities and services
Why Hilton?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage - for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment.
