Senior Network Operations Control Center Technician (Information Technology)

SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

We welcome your interest in SBA. Let us know a little about you by checking all that apply:

• You are a self-starter.
• You are resourceful and thrive in a fast-paced environment.
• You have a strong work ethic.
• You are passionate and driven to achieve results.
• You are a team player who enjoys working in a collaborative environment.
• You continuously challenge yourself to find innovative ways to improve.

You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.

If you are ready to make an impact, join our team!

Your Next Career Opportunity – Senior Network Operations Control Center Technician

The primary function of this position is to monitor and support a 24x7 Data Center environment through our Network Operations Center. This position is responsible for supporting a wide range of network types and in-building facilities sub-systems (Environmental Controls, Access Systems, UPS and Generators, etc.). The Senior NOCC Technician is also responsible for analyzing problems and escalating to the appropriate teams for resolution.

What You Will Do – Primary Responsibilities

•  Responsible for monitoring of Data Center network and facilities sub systems.
• Monitor physical security systems and site access controls.
• Utilize ticketing software to communicate with clients + document and resolve incidents.
• Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.
• Facilitate physical access for visitors, enforcing DC rules and codes of conduct.
• Perform remote-hands tasks including rack/stack/cabling of networking equipment and servers, troubleshooting of network and hardware issues, replacement of components, etc.
• Collaborate effectively with Facilities, Network Engineering, and Sales teams to ensure smooth operation of the DC.
• Mentor and assist in training of other technicians.
• Assist with creating/maintaining documentation including SOPs, inventory and asset management, visitor logs, key logs, etc.
• Manage communication during network and facility outage incidents, providing status updates to stakeholders.
• Other projects and duties as assigned.

What You'll Need – Qualifications & Requirements

• H.S. Diploma/GED Associates Degree preferred; and 3-5 years in a Network Operations Center or Data Center Technician role.
• Proven knowledge of WAN/LAN networks, OSI Model, TCP/IP, DNS, DHCP, network diagnostic tools (Ping, Trace Route, MTR)
• Understanding of network cable types (CAT6, Single Mode Fiber, Multimode Fiber, etc.) and connections (RJ45, LC, SC, etc.)
• Strong knowledge of computer hardware, troubleshooting, break/fix
• Working knowledge of SolarWinds or comparable network management tool, ticketing systems, and Windows and Linux skills
• Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook
• (Preferred) Technical Certifications (A+, Network+, CCNA, Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stoop, bend, kneel or crouch.

• Ability to stand, walk and sit.

• Ability to reach with hands and arms

• Visual ability correctable to 20/20.

• Sitting up to 90% of the day.

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.

• Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.

• Ability to lift up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends and holidays

• Moderate noise level.

 

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