Telephone System Operator (Full Time, Day shift) (Administrative)

Job Summary:
Operates telephone system and provides customers with information about Nicklaus Children's Health System (NCHS) locations and services. Performs various communication and clerical duties.
 
Minimum Job Requirements:

• 1 year of working experience providing customer service over the phone.
• Basic proficiency in Microsoft Word and Outlook.

Job Specific Duties:

• Answers and screens calls in a professional, courteous, and timely manner.­
• Connects calls for patients, doctors, and employees requiring assistance.­
• Announces in-house calls for voice paging, beeper pages, emergency calls, other codes, and other information requests.
• Announces various codes in accordance with emergency plans.
• Receives Code Blue and Rapid Response for inpatients phone calls, follows through, and completes the Code Blue and Rapid Response processes.
• Answers and transfers video calls for TeleHealth program.
• Provides direction to NCHS locations.­
• Records emergency and in-house messages for physicians when offices are closed.­
• Reports equipment that is not in good working condition in a timely manner.
• Updates NCHS on-call schedule

 Knowledge/Skills/Abilities:

• Able to communicate effectively in English both verbally and in writing in a clear, concise, courteous, and prompt manner with all internal and external customers.
• Fluent in Spanish strongly preferred.
• Able to maintain confidentiality of sensitive information.
• Able to follow complex and detailed written and/or verbal instructions to solve problems.
• Able to establish necessary professional relationships, and interact effectively with internal and external customers.
• Able to adapt and react calmly under stressful conditions in pleasant manner.
• Able to learn work related software application(s), and effectively use them.
• Able to relate cooperatively and constructively with customers and co-workers.
  

(EOE DFW)

8/13/19