Certified Case Manager (Personal Services)

Qualifications

US work authorization. Must be certified in accordance with the Commission for Case Manager Certification requirements or be willing to obtain the certification within 6 months as a condition of maintaining employment. Required work experience in a field that promotes the physical, psychosocial or vocational wellbeing of the persons being served. The best qualified candidate would have completed supervised field experience in Case Management, health or behavioral health. 

Job Summary:

The Certified Case Manager is responsible for direct services to clients (employees) in a transitional employment program setting. This employment program (AbilityOne Program) is monitored through a national 501 (C) 3 Central Non-Profit Organization and the US AbilityOne Commission. The Case Manager's work focuses on assessment and AbilityOne Program requirements. The Case Manager develops job or work assessments of TRDI disabled employees (clients) measuring skills, performance improvements and job performance accommodations.

Evaluation of the Case Manager's quality of delivery of the client case management service is reviewed and measured by both representatives of TRDI's corporate management, SourceAmerica and the AbilityOne Program.

The Clients perform services for TRDI under a government contract designated by the US AbilityOne Commission. These services include typical tasks associated with janitorial, grounds maintenance, postal services, and dining facility work including cooks, cashiers, dish washers and numerous other job classifications. A substantial majority of the direct labor work hours on a typical contract must be attributable to 75% of the total direct labor hours produced on an AbilityOne Contract.

The Case Manager will be responsible for establishing a reporting program to monitor the ratio of total disabled employee work hours as compared to the total direct labor work hours of the contract and the non-profit organization as a whole.

Duties:

• Maintain a therapeutic relationship with clients.
• Provide work assessment and program planning.
• Refer clients to other agencies for services or upward job mobility as appropriate.
• With the client, evaluate progress in achieving program and personal goals.
• Ensure that each client has acceptable training and support prior to moving to competitive employment within the community.
• Consult with appropriate TRDI staff on client needs, plans and progress.
• Maintain client files (including medical reports and physician notes) and other records as required.
• Provide crisis intervention and de-escalation of incidents as needed.
• This position aligns with the HR team. Support for the HR team will be assigned on a periodic basis. 
• Other duties as assigned. 

Education & Experience:

Degree if you have earned a baccalaureate or graduate degree in a health or human services field that promotes the physical, psychosocial, and/or vocational wellbeing of the persons being served.

Required Knowledge, Skills and Abilities:

• Basic knowledge of working with disabled individuals, families and stakeholders.
• Knowledge of available community resources and the ability to find and use new resources.
• Ability to operate independently.
• Be able to give clear, concise and accurate verbal and written reports.
• Valid Texas Driver's License, vehicle and insurance and good driving record.
• Be able to use standardized tools to assess client needs.
• Must be prepared for a flexible schedule.
• Ability to enforce rules while engaging in a therapeutic relationship.
• Ability to use and care for basic hardware and software, including excel, word, Teams, computers, email, internet and fax machines.

Benefits:

• Employer paid Health Insurance
• Life AD&D Insurance
• Dental insurance
• Vision Insurance
• Long term and short term disability insurance available (paid by employer)
• Employee assistance program
• Paid time off includes holidays and vacations
• 401(k) (employee contribution)

Schedule:

• Typical Monday through Friday with some overnight travel to various job-sites.

Office Work Location:

• San Antonio, TX and travel to job sites in multiple states

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Professional