Volunteers of America Chesapeake and Carolinas

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Community Outreach Case Manager - Suicide Prevention (Personal Services)



Job Title:                     Community Outreach Case Manager 

Region:                       VA     

Program:                     SSG Fox Suicide Prevention (Behavioral Health) 

Location:                     Woodbridge (Mobile)            

Classification:             Nonexempt

Status:                         Full-Time

Reports to:                  Program Director       

Supervises:                  n/a      

Travel Requirement:   Yes

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation's largest and most comprehensive human services organizations.  

 

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America's most vulnerable”.

 

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

This position will report to the Program Director and is responsible for creating partnerships and linkages, as well as identifying individuals in need of services for themselves or loved ones. The Community Outreach Case Manager will work a conventional work week that includes evening hours and may require weekend work. In identifying individuals in need of community-based suicide prevention efforts through. The Community Outreach Case Manager will work collaboratively with other organization to improve referral pipelines for referrals and care within VOACC's Suicide Prevention services.

RESPONSIBILITIES:

  • Coordinate outreach efforts for the Veterans Program including but not limited to: establish an outreach plan to target the three categories of eligible participants as outlined in the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program's VA program guide, develop a set schedule to visit the VA, shelters, and other places that veteran families are likely to congregate, and develop communication/ updates with the VA and other community providers.
  • Screen potential program participants for program eligibility using VA-approved forms and follow up with applicable agencies to verify information including veteran and income status.
  • Provide the following SSG Fox SPGP services as outlined in the program guidelines:

(1) Outreach to identify those at risk of suicide

(2) Baseline Mental Health Screening (Participants over 18 years of age)

(3) Education on suicide risk and prevention to families and communities

(4) Provision of clinical services for emergency treatment

(5) Case management services

(6) Peer support services

(7) VA benefits assistance for eligible individuals and their families

(8) Assistance with obtaining and coordinating other benefits provided by the

federal government, a state or local government, or an eligible entity

(9) Assistance with emergent needs relating to health care services, daily living

services, personal financial planning and counseling, transportation services, temporary income support services, fiduciary and representative payee services, legal services to assist the eligible individual with issues that may contribute to the risk of suicide, and childcare

(10) Nontraditional and innovative approaches and treatment practices, as

determined appropriate by VA

(11) Other services necessary for improving the mental health status and well-

being and reducing the suicide risk of eligible individuals and their families as determined appropriate by VA.

  • Provide or arrange for support and wraparound services including connections to all eligible VA and mainstream resources to support.
  • Communicate effectively (under confidentiality rules) with service team to rapidly address and correct issues with services or supports - especially living skills, employment, education, family and socialization.
  • Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team-based collaborative planning.
  • Complete other duties as needed and requested.
  • Attend monthly community outreach meetings.
  • Assist neighbors experiencing homelessness with accessing resources and making referrals; continue to engage with unsheltered homeless neighbors until shelter or permanent housing is obtained.
  • Maintain computerized client records, daily activity logs, mileage logs, and other reports as directed.
  • May drive a van/shuttle; complete daily vehicle inspection report on van/shuttle; may clean van/shuttle; and may maintain all safety conditions in the van/shuttle.
  • Develop a relationship with neighbors through frequent outreach visits to foster trust building and supports participation in programs.
  • Researches community resources that benefit veterans.
  • Provide advocacy for veterans when they encounter barriers.
  • Foster integration of program throughout existing departmental and regional programs and services, including homeless services, veteran's services, behavioral health, etc.
  • Travel throughout community and local sites.
  • Other duties as assigned

EFFECT ON END RESULTS:

  • To provide community stabilization support
  • Provide immediate mental health services to client in mental health crisis states
  • Decrease hospitalization utilization rates in the community
  • Decrease law enforcement contact with mental health clients and reduce recidivism rates to the prison systems

REQUIREMENTS

  • Bachelor's degree in Human Services or related field required.

  • 3 to 5 years of experience working in the field of outreach with experience working with Veterans or people who have mental health, substance use, or IDD concerns.

  • Demonstrated ability to explain an agency's purpose, programs, and operations.

  • Knowledge of available community resources.

  • Self-starter who is mission driven and committed to helping people connect with our services.

  • Excellent Computer Skills in Microsoft Office and office products.

  • Excellent written and verbal communication skills.

  • Proven ability to for conflict resolutions

  • Bilingual in any language a plus

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.

  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.

  • Operating office equipment requiring continuous or repetitive hand/arm movements.

  • The ability to remain in a sitting position for extended periods of time.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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