Sr. Business Analyst I (II) (Project Management)
Flexible Work Arrangement: Hybrid
The Sr. Business Analyst is responsible for supporting project and support teams by collaborating with ITS and business clients to deliver technology solutions and services. In support of that responsibility, the Sr. Business Analyst will assist project managers, IT Leads and business unit managers as necessary to ensure the technical solutions meet the business needs and are developed and implemented with high quality.
The scope of responsibility for the position includes project support, as well as routine system maintenance and support activities.
Essential Functions:
Customer satisfaction
Serve as a primary contact for the IT needs of the business units and establish a positive, service-oriented relationship to ensure timely and accurate delivery of IT services
Learn the business – develop an understanding of the business functions and processes and communicate this understanding across the teams
Establish, monitor and maintain high client satisfaction levels
Document, track and resolve problems in client business systems
Solution delivery using Agile methodology
Assist project management team and department management in developing work plans, including scope, milestones, schedule, resources and deliverables
Regularly develop status reports regarding workgroup or project team progress
Coordinate Change Management, Application Switchover and Release & On-Call Schedules
Ensure appropriate level of controls are applied to work efforts, including security requirements, to ensure efficient delivery of robust, effective business solutions
Assist business clients in developing requirements for and integrating systems from external vendors
Triage software release related issues in non-production and production environments
Characteristics and Qualifications:
Required:
BS degree in Computer Science, Business Administration or equivalent work experience
At least 5 years of work experience
Ability to produce high-quality work products with attention to detail
Ability to communicate effectively in a team environment
Experience in quantitative and qualitative analysis
Experience using verbal and written communications skills
Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
Ability to produce high-quality work products with attention to detail
Ability to visualize and solve complex problems
Preferred:
MBA, Business Administration
Experience with PJM operations, markets, and planning functions
Experience supporting any of PJM Committees
