Family Partner Coordinator (Hybrid, Charlotte, North Carolina Based) (Personal Services)
The Family Partner Coordinator works to support local care management and care coordination efforts through a combination of activities. They work closely with System of Care Coordinators and adhere to the System of Care values and principles to help families, and their children succeed at home, in school, and in the community. Further they foster relationships and partnerships to aid in the identification and referral of individuals that meet special needs or high-risk criteria. Family Partner Coordinators are well-versed in System of Care principles and are individuals credentialed as Family Peer Support professionals.
This position will allow the successful candidate to work a primarily remote schedule. One day a week working onsite is required.
Responsibilities & Duties
Connect Individuals and Families to Services and Supports
- Facilitate the process to connect individuals and families to the Provider community that includes educating about consumer choice, person-center-planning, cultural competence and available resources
- Work alongside System of Care Coordinators to assist families in linking and advocating for appropriate services, in and out of traditional systems
- Support families to help identify and address barriers to SDOH needs. Make referrals for families through NCCARES 360
System of Care
- Represent Alliance in System of Care activities to ensure an integrated System of Care approach for child and adult service system
- Build partnerships with public and private mental health agencies, child serving agencies, and community partners to value and invest in family involvement activities
- Improve family outcomes and help to reduce stigma and discrimination
Collaborate and provide Consultation
- Provide technical assistance in a consultative capacity to ensure the occurrence of and fidelity to Child and Family Team to agencies and partners
- Work across systems to facilitate training and educate and provide technical assistance in a consultative capacity to community partners and providers regarding the availability of local services, methods for accessing services, the provider network, mental health reform and the System of Care for youth with behavioral health needs
- Provide intentional peer family support centered around families raising youth who experience social/emotional, developmental, behavioral, substance use, and/or mental illness concerns
Minimum Requirements
Education & Experience
Bachelor's degree and at least three (3) years of progressive experience in the field of Health Care or Human Services.
Special Requirements
Must be a parent or caregiver of a child who has/have received services from the one or more of the System of Care community's child serving agencies.
Must have National Certification in Family Peer Support within one year of hire date.
Must obtain CFT Train the Trainer Certification within six
months of hire (dependent upon availability of some external training)
Knowledge, Skills, & Abilities
- General knowledge of behavioral health and intellectual/developmental disabilities
- Knowledge of the primary purpose and functions of community agencies
- Knowledge of community services & supports
- Microsoft Office Suite
- Exceptional interpersonal skills
- Highly effective communication skills
- Problem solving and conflict resolution skills
- Willingness to become proficient in all disability areas, including areas where co-occurring illnesses exist
- Ability to make prompt independent decisions based upon relevant facts
- Ability to build and maintain community partnerships
Salary Range
$25 - $31.88/Hourly
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
- Medical, Dental, Vision, Life, Long Term Disability
- Generous retirement savings plan
- Flexible work schedules including hybrid/remote options
- Paid time off including vacation, sick leave, holiday, management leave
- Dress flexibility
Education
Required- Bachelors or better in Human Services
Skills
Required- Communication
- Conflict Resolution
- Interpersonal Skills
- Microsoft Office
- Problem Solving
