*IT Systems Support Administrator (Project Management)

Title- IT Systems Support Administrator
Team- Mission Support- K20 Center
Work type- Onsite

The position will be located on the OU Norman campus with working hours of 8 am - 5 pm Monday - Friday. There is potential for after-hours/weekend work in the event of an emergency.

IT Systems Support Administrators play an essential role in providing system and solution administration, as well as device support for faculty and staff within the designated colleges and departments. This role reports to the College of Education IT Strategist on the IT Mission Support Academics team, ensuring seamless operation and maintenance of IT systems for the K20 Center. The IT Systems Support Administrator will focus on delivering high-quality customer service and technical support, both on-site and remotely, for university computers, mobile devices, peripherals, and applications.

This position requires a highly motivated individual who thrives in a dynamic, fast-paced team environment. As an embedded resource within the K20 Center, the IT Systems Support Administrator will manage technical projects, administer servers and services, and ensure network and IT security. They may also be responsible for managing aspects of the technology budget, ensuring cost-effective use of resources, and aligning with departmental goals. This role is integral in supporting research computing needs, developing long-term support documentation, and fostering strong relationships with faculty, staff, and researchers.

The successful candidate will provide timely and professional guidance through various IT support channels and will be the primary point of contact for multiple services, including facilitating the device repair process for specified areas, r, remote support tool administration, and IT systems management. They will work collaboratively with peers, other teams, and vendors to resolve complex IT issues and continuously improve the efficiency and effectiveness of the services provided.

Are you an individual who excels at problem-solving and enjoys creating clarity from complex requirements? Join our team and contribute to the mission and goals of the University while delivering an exceptional customer experience.

Duties- 

• Provides on-site and remote end-user support for university computers, mobile devices, peripherals, and applications.
• Analyzes business requirements and technology needs, manage technical projects, system administration, server administration, application administration, network security, and IT security; specify, test, and deploy solutions, and develop documentation for long-term support.
• Manages the technology budget for the area, ensuring cost-effective use of resources and alignment with departmental goals.
• Sustains a high level of customer service while implementing, and managing, and supporting IT systems and solutions.
• Administers servers, services, and infrastructure, for the designated department(s) applying IT best practices.
• Serves as an embedded resource to department(s), addressing area-specific technology issues, supporting research computing needs, and managing technology projects within scope, budget, and schedule.
• Interact with and train faculty, staff, and students on technology and research computing resources.
• Manages research computing throughout the designated department including networked Linux machines, specialized software, licenses, and the installation of new systems and disk subsystems.
• Manage account access and permissions to departmental security groups, mailboxes and distribution lists, network file shares, and other resources.
• Support operating systems, hardware, and networking administration, including firewalls.
• Leverage skills in unix and/or unix-like (Linux) System Administration, coding (Python, Bash, SQL, etc.), virtualization, large-scale storage systems, HPC, lab machine administration, web server administration, procurement, research computing consultation, and database administration to meet departmental IT needs.
• Leverage relationship management and facilitation skills to coordinate with members of internal OU IT teams to prepare, secure, and deploy university systems in compliance with university policies and procedures.
• Fosters long-term relationships with researchers and staff members to better understand their computational needs.
• Helps customers navigate OU IT service offerings and support channels through the OU IT Service Catalog.

Required Education: High school diploma or GED equivalent, AND:

•  4 Years of customer service, help desk, or device/software support experience

Equivalency/Substitution: Experience or a combination of education and related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of experience required in place of a degree. 

Skills:

• Familiarity with IT security protocols and best practices.
• Customer relationship and vendor relationship management skills.
• Skills in change management, relationship management, and project management.
• Technical project management skills
• Ability to manage an IT budgeting and financial management skills
• Familiarity with networking systems and protocols.
• Working knowledge of remote desktop support systems
• Working knowledge of computer hardware systems, routers, peripherals, operating systems, office software, enterprise software, and server systems.
• Proficiency in supporting Windows, iOS, and Unix-like operating systems.
• Intermediate Active Directory skills (e.g., Security and distribution group management, PowerShell scripting, and group policy management skills)
• Excellent problem-solving skills.
• Experience with scientific computing is a plus
• Linux server installation, configuration and administration (Redhat Enterprise, CentOS)
• Knowledge of scripting (BASH, using Perl, Python, and/or managing Condor)
• Knowledge of physical layer network; RedHat Enterprise Linux; DNS/DHCP; Linux Virtual Machine Management
• Ability to manage servers, networks, and backup systems
• Self-directed learning and the ability to problem solve while creating clarity from vague requirements

Advertised Physical Requirements:

• Sit for prolonged periods of time.
• Use of a computer.
• Manual dexterity.
• Communicate effectively and listen.
• Office Work Environment.

Departmental Preferences:

• None

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.