Front Office Coordinator (Administrative)

Southern Ear, Nose, Throat and Allergy (SENTA)physicians provide the highest quality allergy, asthma, immunology and otolaryngology care through our network of practices.

SENTA is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Role Summary
Responsible for checking patients out, monitor, maintain, and manage the medical records within the EMR for maximum efficiency and effectiveness. The Front Office Coordinator at the check-out station is responsible for assisting the Practice Manager in assuring the office meets organizational goals and provides high quality care and services to all patients and customers.

Duties and Responsibilities:
Checks patients in and out upon completion of their appointment. Schedules appointments for patients as ordered by the provider.Collects payments from patients and explaining payment policies to patients in accordance to office policy. Pulls and scanning charts for appointments one day prior as needed. Imports correspondence and clinical reports from mail, fax, etc. in EMR and assigned as indicated in policy and procedures. Completes precertification of in office CT scans. Manages Medicaid claims as assigned.Manages incoming fax inbox following policies and procedures.Maintains cleanliness at checkout area including patient charts per policy.Assists and covers other positions within front office department as assigned.Makes incoming/outgoing referral calls and correspondences in accordance of policy and procedures. Assists all other personnel in the completion of duties as needed. Establishes priorities in sequence of activities to maintain an efficient system. Retrieves voicemails on appointment scheduling line.Responsible for accurate input of patient data.Complete tasks and emails in accordance with policies and procedures.Cross train within department.Sends appropriate medical records based on policies and procedures. Manages appointment reminders for all locations and all provider/audiology schedules.Protects patients right of confidentiality, follow HIPAA guidelines.Assists will answering the phones.Performs daily balancing as assigned and in accordance with policies and procedures.Assists and direct vendors (FedEx, Drug Reps, etc.)

Requirements:
Travel to other locations, as needed.High School education or GED equivalent Experience in a physicians office Knowledge and experience with modern office procedures, office equipment and medical terminology Strong verbal and written communication skills