Software Implementation Manager (Information Technology)
Software Implementation Manager
System Innovators - Jacksonville, FL
System Innovators is seeking a Software Implementation Manager to join their team! This important role has the responsibility for leading the overall implementation program of System Innovators Enterprise Revenue Management solution.
Here at System Innovators, we're driven by a mission to be the leading provider of enterprise revenue management solutions to government and utilities clients. To make our mission possible, we need talented and dedicated individuals on our team. We offer employees a casual work setting, competitive benefits package and stable environment.
The Software Implementation Manager is responsible for managing project scope, functional and technical project resources, and interfacing with multiple departments including Sales, IT, Development, Services, and Support in order to ensure successful and on-time delivery of the defined solution implementation. Additional work activities may include involvement in supporting change management and deployment activities.
What will your impact be:
Overall Project Management:
- Oversee the project and manage execution to plan
- Run client kick-off, planning and design meetings
- Participate in regular, internal and external project management meetings
- Handle internal and external project status reporting
- Manage to project scope on time and on budget
Implementation of projects:
- Assist with Pre-Sales workshops and assisting with the creation of Statement of Work documents
- Main client contact representing System Innovators during the Project phase
- Run customer functionality workshops
- Guide customers in designing the solutions configuration applying best practices and for maximizing business benefits
- Oversee execution of the multiple solution implementation work streams; and at times run parts of the execution
- Develop a functional and technical understanding of solutions in order to assist with and/or complete system implementation tasks.
- Document and review functional / technical specifications and gain approval from the customer
- Maintain Project Plans and Project Budgets
- Manage Project Escalations both internally and externally
- Seek additional opportunities and managing Project Change requests to ensure Project Scope is maintained
- Oversee Configuration progress, all Test phases, Deployment, and Post Go-Live support
Continuous improvement and knowledge management:
- Contribute to company objectives of enhancing value brought to customers, service offerings, company expertise and delivery processes
- Identify opportunities for enhancement and improvement of the System Innovators implementation processes
- Support global knowledge program and stimulate cross team knowledge sharing
- Manage the required cooperation with other teams: commercial, technical and support teams
What we are looking for:
- Bachelor's degree in Business or Technology related field from an accredited institution
- Must have 3+ years of experience as a Software Implementation Manager or equivalent experience in an IT field.
- Knowledge of project management tools and software packages.
- Enterprise technology delivery
- Ability to operate well in fast-paced, collaborative environment
- Operational, technical marketing and management skills
- Must be a good communicator
- Leadership qualities and excellent problem-solving ability
- PMP / PMBOK certification are nice to have.
- Government contract and delivery experience preferred
- 30% travel required
Company Overview
System Innovators is a division of Harris Computer, a member of the Constellation Software Inc. group of companies. For over 30 years System Innovators has been the industry leader in cashiering and revenue collection systems for the public sector and utilities. Our user-friendly software solutions are field-tested and time proven used by 200 plus clients throughout the United States, Canada and the Caribbean. Using the latest Microsoft platforms and .NET technologies, all software development and support for iNovah is based out of the System Innovator's office in Jacksonville, Florida. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government, public power and water entities as well as school districts throughout North America. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. Harris is divided into multiple functional Business Units that are supported by a centralized Corporate Services group. Harris is an EEO/AA/Disability/Veteran employer.
