Chimes International Limited

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IT Field Technician - Hybrid (Finance)



Compensation: $23.00 HourlyJoin Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.PRIMARY RESPONSIBILITIES:
  • Technical Support:
  • Deliver help desk and onsite field support for end-user hardware, software, and connectivity.
  • Coordinate vendor support for TV, internet, and phone services.
  • Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.
  • Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
  • Record all work and interactions in the ticketing system for accurate tracking and reporting.
  • Training and Development:
  • Conduct user training as needed to enhance understanding and usage of IT systems and tools.
  • Professional Responsibilities:
  • Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
  • Participate in in-service training, staff meetings, and other professional development opportunities.
  • Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
  • Organizational Values and Additional Duties:
  • Serve as a positive role model for colleagues and individuals served.
  • Adhere to organizational policies and procedures while promoting professionalism.
  • Perform other duties, responsibilities, and special projects as assigned.

    • QUALIFICATIONS:Knowledge and Skills:
    • Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
    • Experience troubleshooting and supporting end-user hardware and software.
    • Basic understanding of network connectivity troubleshooting.

    Requirements:
    • Ability to travel to remote sites within the DC, MD, and VA regions.
    • Reliable transportation is required; mileage for travel is reimbursed.

    Experience:
    • 1-2 years of experience in a technical support role or a similar field.
    • Relevant certifications (e.g., CompTIA A , Network , Microsoft certifications) are recommended but not required.

    What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week):
    • Medical, Dental, and Vision Insurance
    • Flexible Spending Accounts
    • Life Insurance
    • Disability Insurance
    • Paid Time Off
    • 403(b) with Company Match
    • Transportation Subsidy
    • Employee Recognition Programs
    • Referral Bonus opportunities
    • And More!

    Want to learn more?To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers. #cmd410 Apply