Client Support Technician (Information Technology)

Job Summary

Provide PC hardware and  software installation and  support services and  Internet access support services.

Job Specific Duties

• Installs, configures, implements and  maintains desktop client software, e.g.  Microsoft applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.)  and/or Mac applications (Entourage, Safari, Office, Mac O/S,  etc.),  meeting SLAs on incidents and service requests. 
• Installs, relocates and  supports PCs, servers, printers and  other  computer-related equipment.
• Tracks MCH's assets by updating information as equipment is replaced, moved or changed.
• Under  supervision, tests network connectivity and  access to ensure security, integrity and  accuracy of data transmitted throughout MCH. Ensures that physical connections are  standard, orderly  and  clearly  identified. 

Minimum Job Requirements

• BS degree in Computer Science/ Information Systems/related major or at least 2-4 years of equivalent work experience.  
• Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
• Troubleshooting skills with 2 years of experience in a Windows- based environment(s) and/or 2 years of experience with Macs.

Knowledge, Skills, and Abilities

• Action- oriented and  self- motivated with the ability to improve the effectiveness, performance and  efficiency of the Client Support team.
• Certification in A+ and  current MCSE  preferred.
• Excellent communication and  interpersonal skills. Ability to prioritize  tasks and  complete assignments  within an estimated time frame. Superior documentation skills are  a must.
• Knowledge and  experience of desktop and  network management, deployment and  tracking tools such as SMS,  Ghost, Citrix or comparable applications.
• Sound knowledge of Helpdesk and  Asset management software, and  general Helpdesk/ Trouble Ticket and Project Management process.
• Advanced knowledge of Windows 2000/  XP/ Vista, Windows 2000/  2003/  2008  Server, Microsoft  Office XP/2003/  2007, Microsoft  Project, Microsoft  Visio, Lotus  Notes, Symantec Antivirus and  other  business applications.