Catering Administrative Coordinator - Hilton Vancouver Washington (Project Management)
Come join our team at this amazing property, centrally located in the heart of Vancouver with easy access to Portland International Airport. Featuring 226 rooms, the hotel is within walking distance to the gorgeous waterfront as well as to local bustling attractions such as the Vancouver Farmers Market (directly across the street from the hotel!), making us an excellent base for both leisure and business travel.
What will I be doing?
As an administrative assistant, or coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers.
Position Summary
As a Team Member your essential functions in this role include such things as:
• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in
person.
• Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
• Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
• Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
• Working with affiliate groups.
• Assist with clients and deliver on the client's expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
• Ensure high quality service by communicating and assisting others to understand the guest needs.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs
• Regular attendance
Required Qualifications:
• Minimum Years of Experience: one (1) year one guest contact or customer experience
• Management Experience: None
• Core Competencies including but not limited to:
Writing-Communicating effectively in writing as appropriate for the needs of the audience.
Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Basic Computer Skills- Using basic computer hardware and software (personal computers, word processing software, internet browsers, etc.)
Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.
Preferred Qualifications:
• Administrative Assistance experience
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hourly rate is $21.12 (based on appliable and specialized experience and location).
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the World. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Medical Insurance Coverage – for you and your family
- Vision, dental, life and disability insurance
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment
- Supportive maternity/parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).
- Go Hilton travel discount program: 100 nights of discounted travel per calendar year
- Matching 401(k)
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Access to your pay when you need it through DailyPay
