Customer Service Representative - Onsite or Remote (Administrative)
Location: Dakota Dunes, SD
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $17.00-18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard
Bilingual skills are compensated in the form of a 10% differential (English/Spanish).
Work Site
This job is offered on-site in Dakota Dunes and remote. Note: Remote employees must live within 50 miles of a PREMIER location or plan on relocating.
Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm
- Full Time: Monday-Friday 12:30pm-9:30pm, Every Third Saturday 8:00am-4:30pm
- Full-Time (Split): Monday-Friday 8am -12pm- and 4pm-8pm, Every Third Saturday 8:00am-4:30pm
- Full-Time (Split): Monday-Friday 8:30am -12:30pm- and 4:30pm-8:30pm, Every Third Saturday 8:00am-4:30pm
- Part Time: Monday-Friday 2pm-9pm, Every Third Saturday 8:00am-4:30pm
- Flexible scheduling opportunity for top performers
- No Sundays!
About the Role
- Answer inbound calls about our products and services.
- Understand policies and procedures used for daily operations.
- Take accountability for customer satisfaction with a highly professional demeanor.
- Demonstrate a strong phone presence while assisting those with less than perfect credit.
- Achieve high satisfaction on customer surveys.
- Participate in team meetings.
Training
- Extensive paid training program, up to 3 weeks in length.
- Ongoing training opportunities for future success!
Pay
Base wage starting at $17-18.90/hr. with opportunities to increase take home pay.
- Top 75% of associates are eligible for incentives
- Career path from Associate I to Associate IV – each step earning an increase in pay
- Earn up to an additional $3.50/hr. when working non-traditional hours
- Bilingual skills are compensated in the form of a 10% differential
- Flex Scheduling opportunity for top performers
Competitive Benefits Package
- Full medical benefits for 20+ hours/week
- FREE dental and vision coverage
- Generous time off plans including PTO, Sick Pay, and Bonus Days
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- Employee Wellness Program
- Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- We have an emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work.
- Career advancement opportunities is a way PREMIER leaders show they care.
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.
