Leasing Manager (Project Management)

Employment Philosophy
Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of the Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.

The 5 Basics

Community Appearance
Intentional Presentation
Exceptional Homes?
Prompt Service
Resident Satisfaction

The 5 Ps

Personality?
Purpose?
Passion?
Preparation?
Participation?

Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.
Responsibilities

Complete the day-to-day transactions and tasks related to the operation of your assigned community, execute all aspects of the leasing process, and assist with resident relations in accordance with company policies and Fair Housing Laws
Conduct community and apartment tours that result in new leases by showcasing features, highlighting the five basics as it applies to the sales process, and providing information on the community and surrounding neighborhood
Manage social media platforms including Facebook, Instagram, and TikTok (if applicable), posting content that highlights the community, staff, resident events, fun activities, leasing incentives, and neighborhood highlights to enhance community engagement
Assist with neighborhood and employer outreach marketing efforts aimed at enhancing community exposure, establishing connections with local businesses, and driving qualified traffic to the community
Contribute to building and sustaining resident satisfaction by organizing and hosting resident events
Assists in developing and executing comprehensive marketing strategies including digital marketing audits and reviews, video tours of apartment homes, and the implementation of 30-60-90 marketing plans.
Always strives to deliver the best quality customer service and actively manages online reputation by consistently soliciting and incorporating feedback from those engaged with the community
Acts as a mentor to the Leasing Professionals by motivating, training, and leading the team to reach leasing goals
Maintain organization of resident files including but not limited to updating move-ins/outs; processing applications, credit screenings, and criminal background checks; preparing lease agreements, addendums, and renewals; and monitoring traffic activity and closing ratios

Consistently follow up with prospective residents to finalize decisions and ensure customer satisfaction via phone call and email while maintaining a 95% + daily engagement score via Knock CRM
Provide outstanding customer service to all residents, prospects, vendors, and other community members including greeting everyone that enters the lobby of the community
Promote resident satisfaction and retention by following established industry standards and company policies and by responding quickly to resident concerns or questions
Familiarize yourself with current industry trends by conducting market surveys of local competitor rental rates, concessions, and specials
Ensure compliance by completing all courses on the Learning Management System by assigned due dates
Adhere to all OSHA regulations, health, safety policies, and environmental laws. Promptly report any unsafe activities or incidents to the Community Manager.
Responsible for promptly managing phone calls and emails from current and past residents, prospective tenants, and vendors. Take immediate action to resolve issues and/or documents and communicates resident concerns or other requests to the appropriate person.
Input service requests and upon completion, initiate follow-up procedures, which include contacting residents and obtaining feedback regarding the service performed.
Maintain a professional appearance, attitude, and consistent attendance record
Perform other duties as assigned