Inside Sales Representative (Sales)
Position Title: Inside Sales Representative (S4)
Company Summary
Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
The Inside Sales Representative is responsible for securing qualified leads and appointments for the Tower sales organization through the execution of outbound prospecting, campaigns, and program support. The Inside Sales Representative is responsible for generating a strong funnel of revenue opportunities. Experience in the Information Technology/Telecommunications sector or related fields is a plus, and the candidate should be familiar with a variety of lead generation approaches.
Responsibilities
- Perform outbound prospecting and lead generation activities
- Secure qualified appointments for Tower sales
- Achieve monthly appointment setting targets
- Forge strong relationships with Tower sales representatives
- Develop strong relationships with decision makers and influencers within accounts
- Maintain data accuracy in CRM system
- Other duties and responsibilities as required
Education/Certifications
- High School diploma required, bachelor's degree or equivalent experience preferred
Experience/Minimum Requirements
- 1-5+ years' experience selling telecommunications or related services
- Proficiency in Microsoft Office Suite
- Proficiency leveraging and maintaining a CRM program
Expectations
- Strong cold prospecting, customer service, and strategic questioning capabilities
- Requires a professional demeanor with strong communication skills – verbal and written
- Self-motivated team player
- Strong understanding of opportunities for revenue generation as it relates to the Towers business
Organizational Relationship
Reports to: Senior Manager, Sales Effectiveness
Title(s) of direct reports (if applicable): N/A
Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Sales
