Retail/Dock Assistant (Administrative)
Are you looking for a fun summer job working right on the water? Safe Harbor Harbors View marina is looking for some smiling, friendly, hardworking people to join our amazing crew. These positions are responsible for performing a wide variety of tasks including but not limited to delivering excellent customer service while assisting customers with finding, selecting and purchasing the right product, general operation of the marina and assisting in any way needed. They must work to maintain a safe and clean environment throughout the marina facilities.
Essential Duties and Responsibilities
- May through September - weekends and holidays are required
- Provide SHM members and customers with the best experience possible
- Greet all customers in a manner that expresses a kind, courteous, friendly and professional character
- Help orient members and guests to the marina, facilities, and answer commonly asked questions
- Assist customers with general boating/fueling needs
- Maintain clean restrooms, docks, walkways, grounds and other areas designated by management
- Ensure docks and equipment are operational at all times
- Comply with OSHA regulations, environmental regulations, and adhere to all site rules and expectations
- Assist with day-to-day operations
- Create an atmosphere that allows guests to feel welcome, comfortable, important, and relaxed
- Operate cash register, complete paperwork and required counts
- Receive and process stock inventory, assist with stock management
- Perform basic cleaning inside and outside the store including trash and restrooms
- Process exchanges, returns, and refunds in accordance with company policies
- Maintain a clean and organized environment
- Other duties as assigned by Manager
Safety and Environmental Responsibilities
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- Follow SHM Safety and Environmental rules and complete required related training
- Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area
- Report all accidents, injuries, spills and near misses immediately
Technical and Physical Requirements
- Ability to work safely around the water
- Must be able to swim
- Ability to lift 30 pounds
- Basic boat handling skills preferred
- Previous marina experience preferred
- Customer Service experience preferred
- Ability to stand for long periods of time
- Ability to bend, stoop, lift, rotate, and reach
Minimum Soft Skills Qualifications
- Eagerness to engage in a growing, fast paced, and industry-leading company
- Consistently treats others with dignity and respect
- Genuinely serves others with humility and a positive attitude
- Frequently demonstrates a bias toward action
- Always communicates effectively and courteously with fellow teammates and members
- Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
- Shows resolve and overcomes difficulties in a positive and productive manner
- Gladly provides responsive, and high level of service to our teammates and members
- Eagerly puts forth the extra effort to accomplish duties
- Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:
- Full Benefits Package Including 401(k) Plan
- Orthodontic Coverage
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Fertility Assistance
- Relocation Opportunities
- Paid Uniforms
- Boating Discounts
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