Operations Coordinator (Finance)

MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

Job Details

Operations Coordinator

Job Summary -

Provides support in tracking and tracing shipments and ensuring scheduling/rescheduling of appointments. Assists with system updates, and departmental clerical support, which may include scanning, gathering, maintaining and sorting through all documentation requirements by customer request.

Responsibilities

• Schedule/reschedule appointments as directed.
• Track shipments up to delivery and may update TMS with delivery date/time or current location.
• Collect and maintain documents including routing guides, documents, etc. for major customers and ensure compliance and communication for scheduling/rescheduling and fine avoidance.
• Obtain and send documents including customer trace reports to customers are needed.
• Provide support in answering and correctly routing incoming calls, emails, etc.
• Resolve administrative problems by analyzing information, identifying and communicating solutions.
• Maintain accurate records and spreadsheets that are updated in real-time.
• Assist with departmental projects and scanning.

Qualifications

Required knowledge, Skills, and Abilities

• High School diploma or equivalent. Relevant higher education coursework preferred.
• Experience with standard office equipment required (phone, fax, copier, etc.)
• Proficient in all Microsoft products, including Outlook, Excel.
• Strong communication and interpersonal skills required with internal and external stakeholders.
• Sharp attention to detail and ability to analyze including accurate data and numbers.
• Ability to organize/prioritize work to productively and efficiently meet deadlines.
• Professional presence with the ability to diffuse difficult situations and problem solve effective solutions.
• Ability to work effectively independently and within a team environment.
• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities.

At MODE, we're dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.