Healthy Homes Case Manager (Biotech)
Program Description: The Healthy Homes program assists households in alleviating house-related health and safety hazards that cause multiple diseases and injuries in the home. The eight 'Keep It" Principles guide our mission to enabling healthier homes are dry, clean, safe, pest-free, contaminate-free, thermally controlled, ventilated and maintained. This is done by locating, reducing and eliminating hazards such as mold, lead, allergens, asthma, carbon monoxide, safety risks, pests, radon, and more that affect the health and quality of life.
Position Description: Not your typical Case Manager, mix of case management and direct services with client. Work with individuals and/or families to create lasting change in the health of a home. Engage contractors for technical service needs and coordinate case plan for clients. Case Manager will act as liaison between CAAGKC and community partners.
Minimum Requirements:
Bachelor degree in Social Work, Human Services, or a related field
Experience providing housing, environmental health or public health assistance to individuals or families
Ability to read, comprehend, and follow training manual guidelines and procedures
Ability to work with the public
Excellent listening, writing and assessment skills
Experience with email, facsimile machine, scanner and copier
Proficient in alpha-numeric filing, Microsoft Office products: word, excel, and outlook and ability to learn State agency database
Reliable transportation, valid driver license and maintain active car insurance
Some evenings and weekends required occasionally
Preferred Qualifications:
Health Education Specialist or Health Home Specialist Credential
Experience with home maintenance a plus
Problem solving skills
Experience working with contractors
Community health worker experience
Essential Job Functions:
Conducts home visits to assess family living environment and gather environmental samples and measurements to determine the need and develop environmental reports
Ability to work with families who have multiple and serious problems
Obtain medical history and housing status through health questionnaires
Develop action plans for participants including goals, strengths, priorities, referrals and services to be provided
Communicate with supervisor, team, clients and community partners on a consistent basis, ensuring success of referrals and partnerships
Connect families with needed community resources, follow up with families and agencies to document the use and success of referrals
Interact with community resources on behalf of clients
Document all interactions into database and assign tier to home base findings
Maintain inventory of supplies and materials
Fulfill mandatory education requirements for obtaining and maintaining all credentials
Ability to schedule appointments and adhere to deadlines
Perform excellent customer service to customers, vendors, and staff by telephone, in person and/or in writing
Adjust to frequent change in duties and procedures
Be non-judgmental and objective in working with clients, vendors and coworkers
Work independently and/or team setting
Perform community outreach and facilitate educational workshops
Ability to work effectively and efficiently in high stress situations
Represent CAAGKC at special events, meetings and/or remote locations to collect and/or inform applicants of programs and services
Inform participants of other CAAGKC programs and services they may qualify for
Any other duties as assigned
Physical Demands:
Sitting - 20%
Standing - 60%
Bending - 10%
Lifting - 10% ability to lift at least 25 lbs. or less
Work Environment:
Inside 30%
Outside - 70%
