Product Services Manager (Project Management)

Product Service Manager

 

This position is responsible for the planning, organizing, and directing the Installation and Service efforts of Kimal's Exterior Window & Door location. This position will report directly to the KWAD Location Manager and will oversee the Installed Labor function as well as the Window/Door Service function, creating teamwork and operational synergies between the two labor operations.

Essential Duties and Responsibilities:

• Responsible for planning, maintaining, directing and developing strategies for achieving Install/Service sales, performance and financial goals, with approval and direction from location management
• Evaluate and monitor expectations, skill-development and performance of both Installation and Service personnel, hold personnel accountable to company policies and performance standards, hiring, training, reviews, disciplinary discussions, documentation of all formal associate interaction and behavior management
• Represent the company with customers and on jobsites in a respectful, professional manner – always mindful of providing good customer service, clear communication and follow-up, and professional accountability
• Responsible for handling customer complaints and finding reasonable solutions for mutual benefit of the customer and Kimal
• Always promote teamwork and collective effort of all personnel to solve issues, promote efficiency of effort and process – being proactive to keep expenses at acceptable levels to meet financial goals
• Assist in collecting receivables and resolving credit issues
• Any other tasks as assigned by management

 

Skills Needed:

• High school diploma or general education degree (GED), as well as two years' experience in the industry
• Ability to interpret business publications, technical procedures, and regulations. Skilled in writing reports, correspondence, and manuals. Capable of presenting information and addressing questions from managers, customers, and the public
• Ability to apply concepts of basic algebra and geometry
• Have a good working knowledge of products that Kimal sells (doors, windows, lumber, etc.)
• Good communication and presentation skills, organizational skills and motivational skills needed

Physical Demands:

• These physical demands are representative of those that must be met to successfully perform the essential functions of this job
• Regularly required to walk, see, talk and hear. Often required to stand, crouch, or sit
• Regularly required to lift up to 10 pounds. Occasionally required to lift up to 50lbs
• Regularly required to see clearly with close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Competitive Benefits Package:
• 401(k) Retirement Plan including Employer Match
• PTO & Paid Holidays
• Health Insurance - Medical, Dental & Vision
• Life, AD&D, Short & Long-Term Disability
• Health & Wellness Programs
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Discount Programs
• Driver Sign-On Bonuses 

This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Gulfeagle Supply is an Equal Opportunity Employer. We do not discriminate based on age race, gender color, religion, national origin, disability marital status, veteran status, sexual orientation, gender identity, or other characteristics protected under federal, state, or local law. All duties and responsibilities are essential job functions and requirements and are subjected to possible modifications to reasonably accommodate individuals with disabilities. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace