Support Services Case Manager (Personal Services)
Reports to: Support Services Manager
Classification: Full-Time
Direct Reports: None
Exempt Status: Non-Exempt
Department: Support Services
Community Action Agency of Greater Kansas City is a nonprofit organization providing programs and services to low-income residents of Jackson, Platte and Clay counties, Missouri.
Program Description: The Case Manager works with individuals and/or families to alleviate crisis situations stabilize and empower them to overcome obstacles, in order to achieve self-sufficiency. Will act as an advocate for individuals or family as necessary and serve as liaison between CAAGKC and community partners.
Minimum Requirements:
Bachelor degree in Social Work, Human Services, or a related fieldTwo (2) year experience providing human services to a comparable clienteleAbility to read, comprehend, and follow training manual guidelines and proceduresAbility to work with the publicExcellent listening and assessment skillsExperience with email, facsimile machine, scanner and copierProficient in alpha-numeric filing, Microsoft Office products: word, excel, and outlook and ability to learn State agency databaseReliable transportation, valid driver license and maintain active car insuranceSome evenings and weekends required occasionally
Essential Job Functions:
Provide holistic and comprehensive case management services to all families including intake, assessment, goal setting, case plan development, monitoring, financial management advocacy and referralsConduct home and/or office visits and counsel participants as required in order to maximize the availability of services to meet their needsInform clients of program guidelines, rights and responsibilitiesGather, verify and maintain pertinent and accurate information from participants and household members to meet their service needsDocument eligibility and input accurate data into all database systemsAct as advocate for individuals and familiesFacilitate educational workshopsAbility to schedule appointments and adhere to deadlinesPerform excellent customer service to customers, vendors and staff by telephone, in person and/or in writingAdjust to frequent change in duties and proceduresBe non-judgmental and objective in working with clients, vendors and coworkersWork effectively and efficiently in high stressful situationWork independently and/or team setting and adhere to deadlinesRepresent CAAGKC at special events, meetings and/or remote locations to collect and/or inform applicants of programs and servicesInform participants of other CAAGKC programs and services they may qualify forAny other duties as assigned
Physical Demands:
Sitting - 80%
Standing - 10%
Bending - 5%
Lifting - 5% ability to lift at least 25 lbs. or less
Work Environment:
In the office - 60%
Out of the office - 40%
