Assistant Guest Services / Security Manager (Personal Services)
Under general direction, assists the Guest Services/Security Manager to implement security policies and programs that inspire confidence by placing the needs of customers first, in a resort environment. Serves as manager on duty when GS/Security Manager is absent, supporting a team culture that is responsive and caring about unique needs of each customer and visitor, while maintaining reliable and consistent procedures to protect people, equipment, and materials.
Tasks/Job Description:
• Maintains and assists team in daily crew activities, vessel provisioning, fuel delivery and supply logistics, and monitoring of crew amenities.
• Quickly and calmly responds to sensitive situations, requiring strong problem-solving ability.
• Responsible for new team member training and assists outside protective services contractors and in-house security patrols.
• Manages PTO, and work schedule for security team/shuttle drivers, based on seasonal customer needs.
• Ensures all departmental golf carts in fleet are in full operational status.
• Gathers information related to open investigations and accidents.
• Ensures process and procedures are followed during day-to-day team tasking.
• Serves as Assistant Facility Security Officer as required by the U.S. Coast Guard.
o TWIC required.
o Reviews and completes Declarations of Security for vessels.
o Alternate company liaison with Coast Guard, local, state, and federal law enforcement agencies.
Required Skills
Skills:
• Proficient in Microsoft products such as Excel, Word, Outlook, and Power Point
• Able to use 2-way radios and UHF radios.
• Able to handle multiple phone calls from separate phones.
• Is able to multi-task on multiple electronics. (CCTV, computer, radios, phone)
Safety and Environmental Responsibilities
Follow SHM Safety and Environmental rules and complete required related training.
Wear proper personal protective equipment as required for the task or work area.
Report all accidents, injuries, spills and near misses immediately.
Technical and Physical Requirements
High school diploma or equivalent preferred
Previous security experience preferred
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property
Must have a valid Drivers' License
Ability to work in all weather conditions
Minimum Soft Skills Qualifications
Eagerness to engage in a growing, fast paced, and industry-leading company
Consistently treats others with dignity and respect
Genuinely serves others with humility and a positive attitude
Frequently demonstrates a bias toward action
Always communicates effectively and courteously with fellow teammates and members
Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
Shows resolve and overcomes difficulties in a positive and productive manner
Gladly provides responsive, and high level of service to our teammates and members
Eagerly puts forth the extra effort to accomplish duties
Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
The Company
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities.
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.
