Walk Up Desk Technician (Part-Time) (Finance)
Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions with our customers will be primarily in-person at one of our walk-up desk locations. However, providing customer support via phone, chat, and email may also be required.
Hiring Salary/Salary Range: $15.00/hour
Work Location: In-person at various locations on the USF Tampa Campus
Selected candidate must be able to work 20 hours per week (part-time); hours are between 8am to 2pm Monday through Friday. MINIMUM:
\n
- \n
- This position requires a high school diploma, or equivalent, with one year of experience providing technical support to end users. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. \n
PREFERRED:
\n
- \n
- Experience with Windows OS and Mac OS X \n
- One year of experience in a customer service role \n
- Technical documentation experience \n
- Two years of college experience \n
SPECIAL SKILLS:
\n
- \n
- Understanding of computer systems and peripheral equipment \n
- Strong customer service skills with empathy and de-escalation techniques \n
- Troubleshooting skills for client technology issues \n
- Adaptability in a dynamic technical environment \n
- Critical thinking and problem-solving aptitude \n
- Excellent time management \n
- Experience with Apple and Android mobile devices \n
- Ability to work effectively in a diverse team with high workload \n
- Strong communication skills across various stakeholder groups via multiple platforms \n
\n
Working at USF
\n
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
\n
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .DUTIES - Please note that the following description of duties is not exhaustive:
\n
- \n
- Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions with our customers will be primarily in-person at one of our walk-up desk locations. However, providing customer support via phone, chat, and email may also be required \n
- Create and manage trouble tickets using IT Service Management ticketing system \n
- Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case \n
- Support system software used by the USF community and affiliates residing on local user PC's, smart phones, tablets, servers, and networked devices \n
- Perform basic hardware troubleshooting \n
- Assist clients with printing issues at our Walk-Up locations \n
- Provide client support for Online ID Card Request and Online Photo Submission processes \n
- Diagnose ID card functional issues and basic client identity issues, escalate as needed \n
- Print new and replacement cards on demand \n
- Monitor the incoming queue of online photo requests and approve/disapprove for printing \n
- Perform basic card printer operations \n
